Billing Terms & Conditions

We use industry-standard security measures to protect your financial information during every transaction. By placing an order with us, you agree to the following billing terms.

1. Accepted Payment Methods

All prices listed on our website are in U.S. Dollars (USD). We accept the following forms of payment:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.

  • Digital Wallets: PayPal, Apple Pay, Google Pay (if applicable).

We do not accept personal checks, money orders, or cash on delivery (COD).

2. Payment Processing

  • Immediate Charge: For all standard orders, your credit card or payment method will be charged at the time you place your order. This secures your inventory and allows us to begin processing your shipment immediately.

  • Order Confirmation: Upon successful transaction, you will receive an order confirmation email. If you do not receive this email, or if your payment is declined, please contact your bank before contacting our support team.

3. Payment Security (SSL)

Your security is our top priority.

  • Encryption: Xemeso uses Secure Socket Layer (SSL) technology to encrypt your personal and financial information during transmission. This ensures that your data remains private and cannot be read by third parties.

  • PCI Compliance: We adhere to strict Payment Card Industry Data Security Standards (PCI-DSS).

  • No Storage: We do not store your full credit card number or CVV code on our servers. All transactions are processed through a secure third-party payment gateway.

4. Sales Tax

  • Missouri Residents: Since our business is located in Saint Louis, MO, we are required by law to collect sales tax on all orders shipped to addresses within the state of Missouri. The tax rate is calculated based on the local tax rates of the shipping destination.

  • Other States: For states other than Missouri, sales tax will be collected if required by applicable state laws and economic nexus thresholds. Tax charges will be clearly calculated and displayed at checkout before you finalize your payment.

5. Order Verification & Fraud Prevention

To protect our customers and our business from fraud, we verify billing addresses.

  • Matching Information: Please ensure that the billing address entered during checkout matches the address on file with your credit card issuer.

  • Suspicious Activity: Xemeso reserves the right to cancel or place a hold on any order flagged for potential fraud (e.g., if the billing and shipping addresses are significantly different or if the order volume is unusually high). We may contact you to request additional verification.

6. Pricing Errors

We strive for accuracy, but errors may occur.

  • In the event that a product (Cookware, Bakeware, etc.) is listed at an incorrect price due to a typographical error or system glitch, Xemeso reserves the right to refuse or cancel any orders placed for the item listed at the incorrect price.

  • If your credit card has already been charged and your order is canceled, we will immediately issue a credit to your original payment method for the full amount.

7. Chargebacks and Disputes

We encourage customers to contact us directly to resolve any billing issues before contacting their bank.

  • If you do not recognize a charge from Xemeso, please email [email protected].

  • Unwarranted chargebacks (claiming fraud on a legitimate purchase) may result in your account being blacklisted from future purchases.

Contact Information

For any questions regarding your bill or payment status, please contact our billing department:

  • Email: [email protected]

  • Address: 8025 Maryland Ave, Saint Louis, MO 63105, USA

  • Business Hours: Monday – Friday, 8:00 AM – 6:00 PM (CST)