Return & Refund Policy

At Xemeso, we value your satisfaction and want to ensure that you have a positive shopping experience with us. We have designed our return and refund policy to be fair, transparent, and convenient for our customers. Please take a moment to familiarize yourself with our policy below.

Eligibility for Returns

  • Products must be returned within 27 days of receipt.
  • Products must be in their original condition, unopened, unused, and with all original tags and packaging intact.
  • Certain items, such as custom or personalized products, perishable goods, and intimate or sanitary items, are exempt from being returned unless they are defective or damaged upon arrival.

Return Process

  1. Initiate the Return: To initiate a return, please contact our customer support team at sales@xemeso.com within 27 days of receiving your order. Provide your order details and the reason for the return. Our team will guide you through the process and provide you with a return authorization number (RAN).
  2. Package the Product: Securely package the item you wish to return, ensuring it is in its original packaging and includes all accessories and documentation.
  3. Include RAN and Ship the Product: Clearly write the provided return authorization number (RAN) on the outside of the package. Ship the product back to us using a trackable shipping service of your choice. Please note that the return shipping costs are the responsibility of the customer.
  4. Inspection and Refund: Once we receive the returned product, our quality control team will inspect it to ensure it meets the eligibility criteria mentioned above. If the returned item is in satisfactory condition, we will proceed with the refund.

Refund Process

  • Refunds will be issued to the original payment method used for the purchase.
  • The refund will be processed within 3-4 business days from the date we receive the returned item and verify its eligibility.
  • Shipping fees, if applicable, are non-refundable, unless the product is defective or damaged.

Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of receiving the order. Contact our customer support team at sales@xemeso.com, providing details and supporting evidence (such as photos) of the issue. We will promptly assist you in resolving the matter by offering a replacement, exchange, or refund, depending on the situation.

Cancellations

If you need to cancel your order, please contact us as soon as possible. If your order has not been shipped, we will cancel it and issue a refund. However, if your order has already been processed or shipped, it cannot be canceled, and you will need to follow the return process outlined above upon receiving the item.

Please note:

We reserve the right to refuse a return or refund if the product does not meet the eligibility criteria mentioned above or if the return process is not followed correctly.

If you have any questions or require further assistance regarding our return and refund policy, please don’t hesitate to contact our customer support team at sales@xemeso.com. We are here to help you and ensure your satisfaction with your Xemeso shopping experience.