Shipping Policy

At Xemeso, we know you are excited to receive your new cookware and bakeware. We strive to process your orders quickly and ensure they arrive safely. As our warehouse is centrally located in Saint Louis, Missouri, we are able to reach most parts of the United States efficiently.

1. Shipping Rates

We keep our shipping simple and affordable. We currently ship to addresses within the United States.

  • Standard Shipping: $6.99 flat rate for all orders under $199.

  • Free Shipping: Orders of $199 or more qualify for Free Standard Shipping.

    • Note: The $199 total is calculated after discounts are applied and before taxes.

2. Delivery Time

To understand when your package will arrive, please consider that Total Delivery Time is the sum of two factors:

Processing Time + Transit Time = Total Delivery Time

  • Processing Time: This is the time it takes for us to pick, pack, and hand your box over to the carrier.

  • Transit Time: This is the time the package spends with the carrier (UPS/FedEx/USPS) on the road to your destination.

3. Processing Time

  • Standard Processing: 1 to 3 Business Days.

  • Cut-off Time: Orders placed before 2:00 PM CST are usually processed the same day. Orders placed after 2:00 PM will begin processing the next business day.

  • Business Days: Monday through Friday. We do not process orders on weekends or federal holidays.

4. Estimated Transit Time by Region

Since your order ships from Saint Louis, MO (Zip Code 63105), delivery times vary depending on how far you are from the Midwest. Please use the chart below to estimate your transit time after the order has left our warehouse:

  • Zone 1: The Midwest (MO, IL, KS, KY, IA, IN, TN)

    • Estimated Transit: 1 – 3 Business Days

    • Since you are closest to us, your orders often arrive very quickly.

  • Zone 2: South & East Coast (TX, NY, FL, GA, NC, PA, OH)

    • Estimated Transit: 3 – 5 Business Days

  • Zone 3: West Coast & Mountain (CA, WA, OR, NV, AZ, CO)

    • Estimated Transit: 5 – 7 Business Days

    • Packages traveling to the West Coast require the longest ground travel time.

  • Zone 4: Alaska & Hawaii

    • Estimated Transit: 7 – 14 Business Days

    • Please note that shipments to AK and HI may experience longer delays.

5. Order Tracking

Once your package is scanned by our carrier, you will receive a Shipping Confirmation Email.

  • This email will include your Tracking Number.

  • Please allow up to 24 hours for the tracking status to update on the carrier’s website.

  • You can use this number to watch the progress of your shipment as it moves from Saint Louis to your region.

6. Shipping Restrictions

  • P.O. Boxes: Please provide a physical address for large cookware sets, as some carriers cannot deliver heavy boxes to P.O. Boxes.

  • Address Accuracy: Please double-check your address at checkout. If an address is entered incorrectly, please email [email protected] immediately. We cannot change the address once the item has shipped.

Contact Us

If you have questions about the status of your order or need help tracking a package, our Saint Louis-based team is ready to help.